Looking Back: Get Online Week 2019


5.3 million people have never been online in the UK and there are 11.9 million people who don’t have the essential digital skills to navigate life and work. Tens of thousands of those people live in Leeds.

This October partners, volunteers and communities came together to make sure that everyone can take part in the digital world. Thousands of events took place in hundreds of communities across the UK, providing a friendly and welcoming way to help people take the next step on their online journey, building skills and improving lives along the way.

100% Digital Leeds were excited to host a number of events across the city for this year’s Get Online Week campaign, aimed both at service users and organisations, and in partnership with a number of organisations.


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Techy Tea Party in partnership with EE/BT and Age Friendly Leeds

100% Digital Leeds partnered up with BT/EE and Age Friendly Leeds to offer people free help and advice from an IT expert in a relaxed and supportive environment.

EE staff volunteered to spend the afternoon helping more than 20 attendees with their digital issues. People came with a range of problems including using email, getting the most out of digital equipment, transferring files, and connecting wearables.

Feedback was overwhelmingly positive and attendees found EE’s Digital Champions to be patient and supportive. Everyone was able to overcome issues and develop their digital skills whilst enjoying tea and cake.

The staff at EE found the session rewarding and enjoyed having the opportunity to share their skills and give back to the local community. EE are keen to offer the expert tech advice again so we hope that this is the start of a great partnership.



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Digital Health Hub Launch in partnership with Cross Gates and District Good Neighbours, Good Things Foundation, and Lloyds Digital

Cross Gates and District Good Neighbours and 100% Digital Leeds have received funding from the Good Things Foundation to become the first Digital Health Hub in Leeds.

The role of Digital Health Hubs includes a mixture of social prescribing, a physical space to offer digital inclusion support, and the development of local partnerships with NHS, council and local charities. Digital Health Hubs engage users in conversation about health, find opportunities in conversations about health to introduce users to relevant
health information, support users to access and navigate relevant health information, and support social prescribing.

Being a Digital Health Hub will enable Cross Gates and District Good Neighbours to embed digital into their already successful programme of activity, recruiting Digital Health Champion volunteers to support people in accessing NHS services online in a friendly, informal environment.

For the communities that Digital Health Hubs serve, digital can provide access to relevant information and health professionals and peer support, help manage conditions and improve health and wellbeing indicators.

Digital Champions from Lloyds Digital offered attendees a range of digital support including contacting friends and family over Skype, ordering repeat prescriptions, making a GP appointment online, and using the NHS app to self –manage their long-term health conditions.

Over a hundred local people came to the launch and many had never been online before but, with the support of Digital Champions, were inspired to take their first steps with digital.

“I’m going to give my son a ‘video’ call tonight, thank you so much for showing me how to do it. He won’t be able to get rid of me now I’m online! I’ve had such a great day”


“I honestly never thought in a million years I’d be using one of these thing. But now you’ve got me hooked I’m not going back! Today I’ve played Solitaire, listened to music and I’ve just set up an email! I can’t quite believe it!”


Being able to listen to Neil Diamond on this @YouTube thing has made my day”


Quotes from attendees


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Simple Digital Storytelling in partnership with O2

100% Digital Leeds partnered up with O2 to show partners how to create engaging digital content to promote their organisation and demonstrate impact, using free, simple to use online tools. This was the latest in a series 100% Digital Leeds Network Events aimed at Third Sector organisations supporting adult digital inclusion in the city.

In this hands-on session run by staff from O2 and Leeds City Council’s Communications Team, attendees were introduced to a range of simple free tools that will help them to create high quality, good looking digital content which can help organisations to tell the stories of their service users and demonstrate the value and impact of their organisation.

Attendees learned how to use range of software like Adobe Spark, and Canva to produce professional-looking visuals like photos, animations, and videos. The full range of tools covered can be found on our website.


Feedback from the session was positive. Attendees enjoyed the practical focus for the session with examples of how tools can be used to more efficiently capture and share evidence of impact.