Online basic digital skills support

One Digital

From using online health services to staying in touch with friends and family, we’ve pulled together some of our most relevant digital guides to help you and your learners during these challenging times.

Learn My Way

Free courses on using a computer, from video calling and online shopping to staying safe online.

Citizens Online

A list of recommended resources to help you stay in touch with family, friends or colleagues during the coronavirus outbreak – or to help you to help others.

Digital Unite

From using online health services to staying in touch with friends and family, Digital Unite have pulled together some of their most relevant digital guides to help you and your learners during these challenging times.

BT’s Skills For Tomorrow programme

Working in partnership with leading digital skills organisations, BT have bought together a whole host of free resources and information to help people, parents, and businesses to make the most of the online world. They have also created a series of webinars to help small business owners and their employees on a wide range of topics including digital marketing, using collaboration tools and how to get a business online. Webinars can be found here.

Tutor delivered basic digital skills support

121 support from The Tech Ladder

The Tech Ladder is a registered Social Enterprise organisation in the U.K. operating free digital assistance, training and advice by telephone, email, WhatsApp, Zoom, Video online training. If you need help, call our friendly volunteers on 07864639037

Note: The Tech Ladder are able to offer support in various languages and can match volunteers with learners by language. The referrer should speak to The Tech Ladder on behalf of the learner in the first instance to ensure the right support can be arranged.

Tech Basics from AND Digital

The Tech Ladder is partnering up with AND Digital to deliver remote sessions on Tech Basics. Each 1-hour session will cover a different basic digital subject, delivered via Google Meet. sessions take place 12 – 1pm, last working Monday of the month. To find out more about upcoming subjects, suggest a subject, or find booking details check The Tech Ladder Twitter page or contact them on 07864639037.

Age UK Leeds: one-to-one telephone support for video calling

 Age UK Leeds are offering over the phone support to elderly individuals to assist them with video calling on WhatsApp, Facebook or Skype. They must have a landline and have a reasonable basic understanding of how to use a tablet or smartphone. They can have an Android or Apple product and  can live anywhere in the Leeds area. An Age UK Digital Champion will call the older person at a pre-arranged time to try and assist them to get connected. If needed, each session can last for up to one hour (if the service user wants or needs that amount of time). More than one session can be available. The Digital Champion will absolutely do their best, but cannot guarantee success due to the challenges of training over the phone. To refer someone, book an appointment, or for more details, contact Sarah at 07562 437042.

Get Technology Together

GTT have taken their classes online and are able to offer telephone support to get you started. Check the calendar on their website for classes and click here to register with them- GTT will be in touch within 24 hours with details of how to join the online sessions. Alternatively call or email GTT at 07754 391498 /

New courses starting August 2020:


Leeds Irish Health and Homes

Free interactive online digital skills support sessions open to all, delivered Thursdays 1.30 – 2.30pm. For more information and to join contact 0113 2625614

Leeds Libraries

Send your digital question in via Facebook or Twitter message and a Librarian will help you there and then or call you to arrange an appointment if the enquiry is more complex.

Basic IT courses (delivered online)

IT courses run by WEA – starting September 2020

A range of 12 week courses including basic IT and digital image editing. There is a cost but fees are waived for those on low income, certain mean-tested benefits, asylum seekers and more (see here for more information).

‘How to’ Guides for digital equipment


Video calling: tutorials and online safety

General guides 

Video calling tutorials from Learn My Way

Tutorials for video calling via FaceTime, Skype, Facebook Messenger, and WhatsApp

Video calling tutorials from Internet Matters

Tutorials for video calling via WhatsApp, Facebook Messenger, Skype, Facetime, Google Hangouts and Zoom, including tips on how to stay safe 

Zoom usage guides


Zoom is a video conferencing tool that lets you host meetings with up to 100 people, for up to 40 minutes, and has lots of other great features. Tutorials and video introductions available.

People In Action – Video tutorials for people struggling with Zoom

Installing and using Zoom on a phone or tablet

Learn to install and use Zoom on a computer

Zoom instructions translated into various languages

These basic guides to making Zoom online video calls were created for refugee and migrant communities in the UK and those working with them who are using Zoom to do remote support work and education during the Coronavirus pandemic, but they are free to be used and shared by anyone. Many thanks to those in the refugee and migrant support sector who have helped to create these guides. The original English guide was  created by the Leeds team of the British Red Cross/Refugee Council Surviving to Thriving Project.

How to use Zoom app for Video calling

Video calling instructions from Cross Gates and District Good Neighbours. Printable instructions via PDF

Easy Read printable guide to Zoom

Developed by Ace, an independent advocacy organisation based in Suffolk.

Zoom safety guides

Zoom: keeping uninvited guests out of your chat

A blog from the Zoom team covering useful features like limiting access, screen sharing, and the waiting room tool.

Zoom: an overview of security and data

A range of resources and features on how Zoom secures your data, protects your privacy, and keeps meetings safe. Including an overview of all safety and privacy settings.

SAFE Guidance for secure Zoom meetings

PDF guide from SAFE by CST, including a safety checklist and recommended settings.

Houseparty Guides

Guide to using Houseparty

Houseparty is a free app that allows you to chat with friends one-to-one or in bigger groups. It is a nice light-hearted way to spend evenings talking with different groups of friends and family. The app also incorporates games and trivia. You can make it as interactive as you want.  

Video calling instructions from Cross Gates and District Good Neighbours. Printable instructions via PDF.

Whereby Guides


Whereby is a flexible tool providing you with video meetings in the browser – no downloads & no logins for guests. The free version allows up to 4 people in a chat, allows screen sharing, and lets you play YouTube videos to everyone in the chat. Tutorials and support available.

Online safety

The UK Safer Internet Centre

A great place to find out how to stay safe online. They have produced lots of useful guides that are child-friendly but useful for all, including this guide on how to stay safe on Houseparty

The National Cyber Security Centre

Advice for information and families including straight forward advice on common cyber problems like being hacked, receiving suspicious emails, and malware, how to ensure devices are secure, and safe use of social media.

Get Safe Online

Practical advice on how to protect yourself, your computers and mobiles device and your business against fraud, identity theft, viruses and many other problems encountered online. The site contains guidance on many other related subjects too – including performing backups and how to avoid theft or loss of your computer, smartphone or tablet,  safe online shopping, gaming and dating. Also a checklist guidefor those new to the internet and a series of videos covering key topics.

CIFAS: How to stay safe from online scams

5 top tips on how to stay safe from online scams from the UK’s largest cross-sector fraud sharing association. Plus, a page highlighting the types of online fraud people are susceptible to during Covid-19.

Friends Against Scams

A National Trading Standards Scams Team initiative, which aims to protect and prevent people from becoming victims of scams by empowering people to take a stand against scams. They offer free scam prevention online training. and provide a downloadable leaflet on how to avoid coronavirus scams

Action Fraud

The national fraud and cyber crime reporting centre, including an A-Z of online fraud and scams, reporting cyber crime, and a chat function for tailored support.

Age UK eSafety guide for older people 

Covering advice on online shopping, health scams, relationship scams etc. They also produce this information as a free leaflet to download and print

eSafety guide guide for people with learning disabilities 

An Easy Read guide developed by Care Management Group and CHANGE. Printable PDF.


Online safety for children and families

Think U Know

Thinkuknow is an education programme from the National Crime Agency offering help and advice on how to keep children and young people safe online and how to report an incident.

Internet Matters

Get expert support and practical tips to help children benefit from connected technology and the internet safely and smartly. From age-specific online safety checklists to guides on how to set parental controls on a range of devices, you’ll find a host of practical tips to help children get the most out of their digital world.


Whether you’re puzzled by parental controls or would like to get knowledgeable about gaming, this section can help. We all know that it can sometimes be challenging to keep up to speed with what children and young people are doing online. On this page you’ll find a whole host of useful ways to help keep your child safe.

Childnet: Be smart with a heart

Six easy-to-follow videos to work through together with children aged 6-9 years old, breaking down Childnet’s SMART rules

Online safety for businesses

National Cyber Security Centre: Cyber Essentials

Cyber Essentials is a simple but effective, Government backed scheme that will help you to protect your organisation, whatever its size, against a whole range of the most common cyber attacks.

National Cyber Security Centre: business advice

A range of online safety advice aimed at businesses of different sizes, from the self-employed to large organisations

GCA Cybersecurity Tool Kit

The Global Cyber Alliance (GCA) has built this toolkit for small to medium-sized businesses to enable business owners to significantly reduce the cyber risks they face every day. Includes forum advice on how to securely work from home

Get Safe Online: business

A whole host of information and advice on a wide range of online safety and security subjects related to business. Includes a range of downloadable leaflets to help make employees aware of the vital part they play in maintaining business online safety and information security.