From the end of April 2025 Leeds Community Healthcare NHS Trust patients will have access to the Trust’s new digital offer, including having the option to receive letters digitally.
Patients who access their letters digitally will be able to change the letter’s language, background colour, and font size to best suit their needs. Patients who would prefer to not access their letter digitally will still be able to receive a paper copy through the post. From the end of April the Trust will be sending out texts to all patients that have a mobile phone number on record, giving people the option to opt in to receive digital letters.
This five-minute briefing video from Amanda Jackson, Associate Chief Clinical Information Officer at Leeds Community Healthcare NHS Trust, gives organisations a first look at the new Digital Letters initiative and launch, and the sign-up process for patients.
The process for signing up to Digital Letters:
- Text messages will be sent to all patients where the trust has a mobile phone number on record.
- All texts will be sent from a number which states NHS No Reply. The text message will include a link and a four digital PIN.
- The patient will be expected to click on the link, and enter their date of birth and the four digit PIN which can be found within their text message.
- The patient will then be able to see their appointment letter. They can change the font, background colour and language to suit their needs.
- If patients are digitally excluded or would prefer to not access their digital letter, they can ignore the text and will receive a paper copy of their letter through the post within 48 hours of the appointment booking.
The video includes screenshots of the text messages patients will receive, so that organisations can be confident in reassuring any members concerned about scams that the text message is legitimate, and they are safe to click on the link and follow the sign-up process. The video also includes screenshots of leaflets and posters available for organisations to order to help promote the initiative.
Leeds Community Healthcare NHS Trust’s digital offer for patients: briefing event for community partners
Event details and booking: 1 May, 10-11am, via Teams. Book your free ticket via Eventbrite
100% Digital Leeds and Leeds Community Healthcare NHS Trust are hosting a briefing event giving community partners the opportunity to hear more about the Trust’s new digital offer for patients. Attendees will have the opportunity to ask Amanda questions and to share any thoughts of feedback.
The briefing will cover:
- A walk through of the Trust’s Digital Letters roll out.
- A preview of the Trust’s new Digital Portal for patients.
- Information about the Trust’s new screening questions to better understand the digital inclusion needs of their patients.
- An update on the Trust’s new Digital, Data and Technology Strategy.
- Information about what digital inclusion support is available across the city.