Supporting digital skills remotely

Slides and resources shared by speakers at Supporting basic digital skills remotely: a knowledge share, hosted by 100% Digital Leeds with advice from Digital Communities Wales, AbilityNet, and The Tech Ladder, as part of Digital Leaders Week 2020.

Digital Communities Wales

Digital Communities Wales: Digital Confidence, Health and Well-being exists to reduce digital exclusion in Wales. We want a Wales where everyone has the skills, access and motivation to be a confident user of digital technology. Funded by the Welsh Government, part of the Wales Cooperative Centre. These resources are suggestions, not recommendations.

Digital Communities Wales Free Webinars

Full webinar programme
Digital Communities Wales Quick Bites – YouTube Quick video guides

Support from the Online Centres Network

It’s free to join, dedicated Network Specialist, link to other organisations like you and share experiences, free training, access to funding opportunities, regular news and updates, access to a bank of resources. Join the Online Centres Network

Learn My Way – Free courses from how to use a mouse, how to use a touch screen to how to use Microsoft Office packages

BT Skills for Tomorrow – Free online courses for home and for work-

Digital Devices

Wales – Digital Communities Wales can provide advice and support and can sometimes provide device loans to organisations –Email:

Leeds based organisations – 100% Digital Leeds Tablet Lending Scheme

Scotland – SCVO Connecting Scotland Programme for Public or Voluntary organisations supporting people in Scotland

Libraries are a good place to start locally for device loan schemes.



BT Basic – low cost broadband for people on specific benefits or a low income –

Virgin Media Essentials Broadband – £15 per month for people on Universal Credit -launching soon

Starting Out

Useful Device User Guides
Learn My Way
Digital Unite
How to switch on an iPad – printable

Mind your language!

Click – “tap the button /screen gently with your finger”
Swipe – “brush your finger across the screen from left to right”

Examples of Meaningful Activities


BBC RemArc
The power of reminiscence
Google Streetview – also app available in Play and Apple store


Ways of Keeping in Touch

Joining In

Remote Support Delivery Help Page
Virtual Coffee Morning
Online Cooking Group


Finding reliable health information
Supporting Mental Health


Ways to keep occupied
Free access to library audio and e-books
Online radio and podcasts
Free Online Boardgames
Free memory games
Local History
Free films



NSPCC – Free Online Safeguarding Tool –for children, but also relevant for anyone working with an ‘at risk’ group
DigiSafe – A step-by-step digital safeguarding guide. For charities designing new services or taking existing ones online
Find out which DBS check is right for your employee (England and Wales)
Wales Council for Voluntary Action (WCVA)
National Council for Voluntary Organisations (NCVO)
Scottish Council for Voluntary Organisations (SCVO)
Northern Ireland Council for Voluntary Action (NICVA)

Internet Safety

Digital Communities Wales Online Safety Padlet
Learn My Way internet safety course
BT Skills for Tomorrow Internet safety
How to create Apple ID without entering credit card details
How to buy apps on Google Play store without credit card


The Tech Ladder