Digital Inclusion Toolkit – Call for Feedback

During Sprint 1, the Leeds and Croydon project to create a Digital Inclusion Toolkit came up with a draft chapter list for the Toolkit, intending to cover all the topics we think are important to include. We refined those headings during Sprint 2 and now we are looking for feedback on the structure of our Toolkit.

What We’re Thinking About

One of the main topics of focus is how we go about successfully creating a Toolkit that covers all of the information and experience our partners have gathered so far, but is also open to collaboration from other councils and organisations with their own experience of Digital Inclusion. We are considering the style that our content will be written and presented in, and also how community-generated content will be moderated and integrated into the Toolkit.

What We’ve Been Doing

Testing platforms – The team has been looking at the pros and cons of different platforms for what they can offer in terms of layout, accessibility and potential for collaboration. We are considering either a wiki or WordPress format, both of which have options for external users to contribute to the discussion, and we’ll be making a decision soon on which to use. We are looking for a final product which is easy to navigate, looks professional, complies with accessibility legislation and includes functionality for comments and collaboration.

Content – The draft chapter list that we developed during Sprint 1 is going to form the basic structure of the Toolkit. It needs to cover all of the content we want to include within an intuitive and easy to navigate structure. Below is the draft structure we have so far:

  • Getting Started
    • Identifying your users
    • Getting Buy-In
      • Internally
      • Externally
    • Funding
    • Supporting other organisations to do digital inclusion
  • Helping Individuals
    • Barriers to digital inclusion
    • Motivation
    • Access
      • Connectivity
      • Choice of Device
        • Laptops
        • Phones
        • Tablets
      • Lending schemes
      • Peripherals
      • Accessibility
    • Skills
      • Signposting
      • Sharing Skills During Lockdown
  • Helping Organisations and Businesses
    • Barriers to digital inclusion
    • Social media
    • Data management
    • Business continuity
    • Cloud tools
    • Accounting
    • GDPR
    • Sharing skills during lockdown
    • Skill-Up employees
  • Working Inclusively
    • How to listen
    • Understanding users’ needs
    • Understand the needs of organisations and businesses
    • Children
      • Safeguarding
    • Older people
      • Living with dementia
    • ESOL learners
    • Disability and sensory impairment
  • Staying Safe Online
  • Useful Kit
  • Case Studies

What’s Next?

The next task for the group is to begin the process of content creation for the Toolkit. This will involve translating all of the content we already have into an appropriate format to sit under the chapter headings we have drafted. We will also identify areas where we may be lacking in information and need to do further research and testing. Once we have some model content to work with, this will help inform our decisions regarding the look and feel of the Toolkit.

Request for Feedback

One of the primary aims for this Toolkit is for it to be useful to a wide variety of organisations, with different needs and in different stages of incorporating Digital Inclusion into their work. It’s also intended to be a collaborative project, therefore we are asking for feedback from the community on the draft chapter list we have compiled. If you have any views on the headings we have included or content that we may have overlooked, please give us your feedback using this form.