During the pandemic the Recovery Hubs have borrowed iPads and Alexa’s from 100% Digital Leeds Lending Scheme. Developing their customer’s confidence and digital skills has been a real journey and so many have embraced this, taking their very first steps online and it’s brought so much laughter and smiles.
Since lockdown their service users haven’t been able to have visits from family and friends and keeping in touch has been hard, the digital technology has been a lifeline and made such a difference to so many.
The difference a video call with a loved one can make is hard to put into words.
The Digital Champions within the staff teams across the Recovery Hubs have been supporting the customers to use the iPads, to play their favourite songs, searching their favourite actor/actresses, learning how to research items of interest and even how to do their online shopping.
This has boosted their mental wellbeing and supported them to live more independently equipping them for returning to their homes beyond the recovery hubs.
They have loved to play game apps, jigsaws, quizzes, and even watched films.
“Staying connected with family has been a priority and being able to use the iPads to have daily zoom calls for many of the customers has been incredible.
Many of the family members were telephoning the service daily to receive updates on their loved ones prior to using the technology but now with the iPads they can hear their voices and see their faces which has reduced anxieties for both customers and families!”
The iPads have also been used to take photos, the customers have taken photos of themselves (selfies!) and digital champions have even supported many to email these to family members with messages of love.
Family members sent comments of thanks saying how much it has meant to them to have communication with their loved ones during the pandemic in the Recovery Hubs.
“Thank you so much, it’s been so lovely to see Mum face to face, great to see her room, the photos and notes and see she’s put weight on since she’s been in the Hub which is brilliant, thank you.”
As well as using the iPads to support customers to develop their digital skills, the Alexa’s borrowed through 100% Digital Leeds have been used daily to support social interactions and using music for reminiscence and mood boosting, as well as support with self-management.
“It’s great to find out those facts you want to know the answers to like how old the current prime minister is”
Digital has saved our customers through the pandemic, it’s been so invaluable, and it’s opened up so many more opportunities for them for the future, increasing wellbeing and independence.
Video calls and afternoon teas! Thank you 100% Digital Leeds!